Call Centres & Business Processes Outsourcing (BPO)

Cpl’s specialist Call Centres and Business Processes Outsourcing (BPO) division focuses exclusively on providing outsourced customer-care and back-office services to customers across the European Union.

Our service centres in Dublin, Cork and Central Europe serve customers in 12 EU countries, providing telesales, telemarketing, order processing, fulfilment and administrative services.

• Cpl’s specialist teams focus on particular industries such as insurance, credit, and software licensing.
• The dedicated recruitment team consists of subject-matter experts who continually source and pipeline suitable candidates with multilingual and technical skills.
• To meet the cultural and language requirements of clients, successful candidates are native speakers of the language spoken in the markets they serve.

Cpl uses its expertise in recruitment and its assessment centre for technical and language testing in order to hire skilled staff. The sourcing team can offer clients full access to these services for oneoff roles, volume assignments and critical projects.

Cpl fully complies with the regulatory and tax requirements of each sector.