As Customer Service Representative you will be providing high quality technical customer assistance to our Client's customers. You will be a high performer with a penchant for technology, operations and products. This person will support end users through existing and new support channels.

If you are energetic and professional, we'd love to hear from you and our world-class trainers will teach you all the product specific information to make you successful.

A successful Customer Service Representative would ideally possess the following:

· Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs.

· Enjoy taking ownership of ongoing customer issues from start to successful completion with an emphasis on excellent customer satisfaction

· The technical knowledge to successfully troubleshoot with first call resolution were possible or to know when to escalate to another member of the team.

· Ability to resolve billing and payment queries

· Enjoy the challenges of working with a wide variety of people.

· Have a strong desire to learn continually and grow professionally.

· Are comfortable having their performance measured every day.

· Are driven to master the products they're supporting/offering.

· Are comfortable communicating about technical matters in laymen's terms.

· Want to be part of an exciting, rapidly changing industry.

· Would like to develop their interpersonal skills, technical or sales consulting skills.

· Enjoy tackling tough problems and determining customers' needs.

· Are comfortable working on a team learning from and supporting others.



The Successful individual will:

· Speak Dutch fluently

· Have worked in a Customer Service Environment

· Have a good IT Knowledge