New opportunity for either a experienced .net application Support person or someone with .net knowledge/skills from education with some customer support work experience.

This is a roele supporting and developing large scale web based corporate application developed in the latest .NET technologies.

You will be willing ot assist in all areas of support and an attitude towards delivering top quality solutions and customer service.

This individual must have analytical and problem-solving skills with a logical and structured approach towards troubleshooting.

Key tasks include:

• Investigate and resolve issues escalated by the Helpdesk
• Provide guidance and technical expertise to the Helpdesk
• Diagnose, analyse and reproduce customer issues to ensure understanding of root cause of software problems
• Resolve core product and application issues through direct action or by escalating non-resolvable issues to appropriate third parties
• Pro-actively contact key customers to review progress and offer technical support
• Keep customers appraised of progress on issue resolution throughout the case management cycle
• Application Maintenance/ Bug fixing
• Data Analysis / System Queries
• On-going Development / System Enhancements

Qualifications:
Third-level I.T qualification or equivalent experience
ITIL or MCTS certification would be an added advantage

Experience:
2+ years experience is a customer focused support role & 3 years experience in a development role.
OR
a recent Computer Science Graduate with customer support experience with the ability to grow into the role.

Technical Skills: MS .NET Framework
MS SharePoint 2007
MS Active Directory
MS SQL Server 2005 / 2008 Database Experience
MS SSIS, SSAS and Reporting Services
MS Team Foundation Server experience desirable
SQL Server 2005 / 2008 Database Experience
Oracle Database 10G skills desirable.
Excellent SQL skills
Excellent software skills .NET (C# preferable) with a clear understanding of the SDLC