Description:
- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Assist in evaluating new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated service group or client help desk.
- Additional projects as required.

Requirements:
- Expert Communication Skills
- Expert PC Skills
- Expert language abilities in written and oral English, plus Swedish.
- Previous Helpdesk experience preferred and solid IT background
- Flexibility
- High level Analytical skills
- Excellent Communication skills
- Previous Team working experience
- Customer orientated professional