Telecommunications Business Analyst
Our client is a world leader in telecommunications industry are currently looking to recruit a Telecommunications Business Analyst.

The role:
Identify, define and deliver business improvement opportunities through analysis and critical reasoning. Build in depth understanding of products, processes, systems and market practices to support business plan execution, whether business as usual or transformation related. Develop and manage short and longer term customer experience strategy through engagement with key stakeholders.

Responsibilities:

Analysis of the current and future state of business in line with strategic objectives in order to support identification of project demand at both the regional and enterprise level.

Driving customer usage and innovation with regards to applications and service

Building, leading, developing a dynamic and highly effective strategic plan and rolling out this plan in the ROI

Define the customer experience in all channels in order to differentiate and deliver through the programme

Streamlining standards and procedures nationwide


Skills / Competencies Required:

Excellent communication skills required

High levels of enthusiasm, commitment, and energy required

Must be flexible to travel

Good working knowledge of MS Office required

Strong problem solving and analytical skills

Ability to work under pressure and meet deadlines in a fast-paced environment


For further information on this role please contact Emily Mason on 01 6146066 or email emily.mason@cpl.ie