Cpl’s ITIL/ITSM Service Desk function provides multilingual support for desktop, server and storage customers on a sub-contract basis to major system integrators and technology outsourcers/tier 1 outsourcers. This is done on a price per call or per case basis.
Information Technology Infrastructure Library (ITIL) is a subset of IT Service Management (ITSM) and carves up the activities within the IT industry into discrete functions. Cpl’s Service Desk offering follows the formal ITIL/ITSM structure.
The Cpl Service Desk is the central point for users to request services and report incidents. Recruited throughout the EU, the people we use are all permanent employees of Cpl Managed Services and based mainly in Ireland.
The IT workers who answer service desk calls are native speakers in the markets they serve, providing a seamless “local” service to the end customer.
Cpl is one of the largest providers of multilingual service desk services. We have over 1,000 employees who between them speak over 20 languages and currently handle service requests and incident reports on a pan-European basis in 14 languages.