Inbound Customer Service Advisor

Role Description

Our Client is one of the largest Contact Centres im the Country and they have immediate Interviews available!

 

Benefits:

  • Career Progression – They offer a range of learning and development programmes that run alongside your current role. We pride ourselves in the development and career progression of our staff.

  • Fortnightly pay.

  • Company sponsored healthcare

  • Discounted phone tariffs with their service provider

  • Free parking

  • Company pension scheme

  • There are also lots of fun, social activities and team events for you to get involved in!

A few things you’ll need….

  • Track record of delivering results
  • Extremely customer orientated
  • Have an aptitude for technology and technical problems
  • Computer literate
  • Commitment to resolving customer complaints
  • Good telephone manner
  • Good listening, numerical, interpersonal and communication skills

So, what’s the role about?

  • Take calls and responding to all forms of contact from customers with a whole range of queries; establish the customers’ needs by using their expertise to diagnose and resolving problems.

  • By using questioning and listening skills to make a judgment on the best solution or action to the customer’s query/issue whilst operating within the company guidelines and legislative requirements you will serve the needs of the customers and provide an excellent customer experience.
  • Be accountable for the timely and accurate resolution of customer’s problems at the first point of contact; within agreed service levels, targets and objective
  • Be proactive and proficient in promoting Everything Everywhere products, services and solutions at all times.
  • Have a good operational knowledge of appropriate systems, policies and processes
  • Raise incidents to third line support, where appropriate accurately providing all relevant and necessary information.
  • Ensure all accounts identified as high risk accounts are closely monitored and actioned promptly.

Essential Criteria

  • Proven customer service experience
  • 6 months experience in a Customer Service based role

Desirable Criteria

  • 1 years experience in a customer service role within a contact centre environment

Salary: £7.20 / HOUR

Hours of Work: Successful Candidates must be available to work between 8AM – 10.30PM Monday to Sunday. Candidates must be FULLY FLEXIBLE for changing shift patterns.

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