Client Services Operations

Role Description

My client is a global financial institution who are adding significantly to their Client Services department. On offer is an excellent salary and a full benefits package along with the opportunity to develop a career long term in Client relations.

With this role you will be supervising your own team and liaising with clients from all across the globe.


  • Take responsibility for the quality of client service & contracted deliverables to assigned client(s)
  • Perform and/or monitor quality and internal controls for all team deliverables
  • Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures
  • Agree goals, monitor and appraise the performance of team – providing regular formal and informal feedback ensuring the PPR system is updated within corporate deadlines
  • Plan and manage the daily processes and the effective utilisation of resources with the support of the Officer


  • Significant experience working in the provision of fund administration services. Preferably a Fund Accounting or Custody background although this is not essential.
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