Operations Specialist - German

Role Description

Operations Specialist - German

Our client in a Global Leader in platform and productivity services whose mission is to empower every person and organisation to achieve more. They are currently seeking a candidate who has the passion and drive to succeed in a diverse environment. If this sounds like you, please read on…

The Global Enterprise Services Operations (GESO) team support a multi-faceted customer engagement process that keeps the momentum of the sales cycle going and serves as the customer care and transaction engine of the commercial business

KEY RESPONSIBILITIES: 

  • Triage contract requests between field & processing team
  • Validate complex or Global new contracts, renewals, extensions & add on orders before to ensure all contracts are processed in line with program rules and service levels
  • Manage monthly billing cycles to ensure all relevant contracts are billed timely. Ensure all credits & rebills are processed correctly & on time
  • Escalation point for the Field on any issues or queries
  • Knowledge expert for more complex country or customer specific issues
  • Take responsibility for query management & resolution
  • Billing/Invoicing & credit note management as required. Review of contract information for billing
  • Continuously manage and follow-up on all processing issues by taking pro-active measures to solve each issue individually as well as analysing root causes to remove the issues altogether
  • Partner with processing team & keep them aware of any complex or non-standard customer or subsidiary requests
  • Continuously work on improvements in existing internal processes to ensure that each one is as efficient and as automated as possible

 

EDUCATION & EXPERIENCE REQUIRED:

  • Fluency in German is essential for this role
  • Bachelor Degree level qualification or equivalent experience (Finance or business-related preferably)
  • 2+ years Program Management or related/relevant experience, professional services experience an advantage
  • Experience working in financial month end closes
  • Demonstrated record of success delivering results in a global MNC environment.
  • The ability to provide corrective actions and solution to problems and subsequently come up with the right suggestions for process improvements

 

SKILLS & COMPETENCIES REQUIRED:

  • Excellent cross group collaboration skills
  • Excellent interpersonal, organizational, and communications skills required
  • Strong, mature presence to ensure effective relationships
  • Ability to work to tight deadlines, anticipate and react to frequently changing business climate
  • Ability to work effectively cross-organizationally and cross-culturally
  • Results driven and proven track record of successfully implementing business outcomes globally and locally
  • Demonstrated track record of exceeding established goals on a consistent basis.
  • Ability to adjust priorities, decisions, and actions to respond to multiple demands, unanticipated events, and new information.
  • Ability to quickly grasp and understand problems and concepts.
  • Outstanding attention to detail combined with an ability to see the big picture.
  • Passion for the customer!

 

For more information please call Tracy on 01 500 5902

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