Payments Processing Operator

Role Description

Overview:

This position is primarily responsible for responding to Client Investigations for specific German corporate retail & financial institution clients related to money transfer, with an emphasis on minimising risk. You will need to ensure all key responsibilities are completed efficiently and in a timely manner to the satisfaction of the client/stakeholders.

Responsibilities:

  • Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
  • Ensure customer and internal stakeholder queries are answered in the most professional and efficient way possible
  • Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility
  •  Review and resolve problems by conducting necessary analyses and communicating resolution
  • Service specific customer enquiries accurately and in a timely manner in line with departmental standards
  • Provide service and interact with colleagues in line with companies values and policies
  • Applies all internal and external policies/guidelines to meet the requirements of the regulators
  • Consistently meets individual Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and quality measures, while supporting the team in meeting and exceeding overall SLA & KPI metrics
  • Provides input, as appropriate, to ensure superior offering in the face of changing client needs and market trends
  • Uses knowledge and experience from own area of responsibility to inform the design and implementation of strategies to eliminate waste and improve efficiency and performance

 

Overview:

This position is primarily responsible for responding to Client Investigations for specific German corporate retail & financial institution clients related to money transfer, with an emphasis on minimising risk. You will need to ensure all key responsibilities are completed efficiently and in a timely manner to the satisfaction of the client/stakeholders.

  • Providingg support and guidance to colleagues to create and foster an environment of continuous improvement
  • Provide ad-hoc support to colleagues and management as required

Skills and Qualifications

  • Basic analytical skills, flexible regarding production problem solving
  • Excellent communication skills
  • Excellent team worker, able to work in virtual global teams and a matrix organisation
  • Ability to work in fast paced environment, keep pace with technical innovation
  • Open minded, able to share information, transfer knowledge and expertise to team members
  • Strongly client centric oriented, with a strong focus on delivering an exceptional client experience.
  • Strong awareness and appreciation of risk and regulatory issues.
  • Problem solving experience with a track record of following through on issues to a satisfactory resolution.
  • Self motivated, proactive, and possess an ability to use own initiative.
  • Previous experience in a banking role, or knowledge of SWIFTs would be an advantage

This is a full time permanent position to find out more contact me on - (01) 500 3637 or send your CV to alex.caffrey@cpl.ie

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