Client Service Operator - Custody Operations

Role Description


This role involves extensive contact with the Frankfurt Custody business stakeholders, other operational teams across the globe as well as external clients. You will act as a single point of contact for all client inquiries, liaising with necessary parties to ensure smooth settlement of clients’ activities. You will have excellent team management skills where a strong focus on people management is essential. An ability to work under pressure and to tight deadlines in a high volume environment is essential.

Key Responsibilities: 

·  Oversee the entire team in relation to all daily tasks carried out; chairing team meetings, driving the team to achieving personal and collective targets 
·  Act as support to department and product heads, stepping up when circumstances dictate 
·  Investigation of unsettled trades, and pro-active client-specific transmission of information to the client 
·  Processing instructions and queries relating to capital measures for clients and supervision of clients’ holdings 
·  Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures 
·  Ensure that risk issues are identified escalated and where possible, self-managed 

Skills and Qualifications:

·  Strong analytical skills with a methodical approach with good numeric and problem solving skills 
·  Good understanding of securities lending processes and/or strong knowledge of settlements and/or trade support functions 
·  An excellent understanding and appreciation of Operational Risk 
·  Strong process improvement background 
·  Experienced in managing junior team members and the day to day pressures this brings 
·  Previous experience in running migration projects would be advantageous 
·  Prior experience in a customer service-oriented field, preferably in the financial services industry 
·  The ability to work under pressure and handle multiple priorities 
·  Excellent verbal and written English 
·  Knowledge of markets and settlement practices worldwide (desirable)

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