Manager Shared Services

Role Description

Role Description

Cpl Resources plc is Ireland’s largest recruitment agency and a global provider of staffing, recruitment, training and outsourcing services. Founded in 1989 by CEO, Anne Heraty, Cpl now have 750 staff working across more than 40 offices in 10 countries. Cpl is listed on the ESM in Dublin and AIM in London. We promote an empowering, entrepreneurial culture.

Reporting to the CFO, the Senior Manager Shared Services is responsible for managing 40 staff (five direct reports) across the four functional areas: external payroll, invoicing, collections and accounts payable. It is a fast paced, high volume environment. Each month we pay 6,500 workers across 15 payrolls (weekly, fortnightly and monthly), process 10,000 invoices and collection in excess of €40m in cash.

The four functions have historically operated as standalone units. However following recent upgrades of our IT systems, the invoicing function is largely automated and heavily reliant on payroll inputs. Therefore greater alignment between the functions will be required and the successful candidate will play a leading role in achieving this. Working capital optimisation will also be a key focus.

Cpl has expanded at an impressive rate with no plans to slow down. This role offers the opportunity to gain post acquisition integration experience as we acquire and merge with recruitment agencies in Ireland and overseas.

This is a unique opportunity to make the role your own, this is a hugely autonomous and key role in the group – you will be able to put your own stamp and style to improve processes and procedures and broaden your experience into other areas of the business. 

Key Responsibilities:

Operational Effectiveness

  • Lead and provide daily support to 5 direct reports and 35 indirect reports.
  • Ensure that the Finance operations calendar and cut off dates are clearly communicated to all stakeholders and delivered on
  • Ensure that potential areas of financial or operational risk are identified and that robust internal controls are implemented to mitigate identified risks
  • To constantly seek improvements, efficiencies and cost savings
  • Ensure that payroll delivery complies with all national, legal and fiscal requirements and that all regulatory and statutory requirements are met
  • Prepare reporting and metrics to assist in decision making across the business
  • Define system training programmes for team members and business partners as required

People Management

  • Promote and embrace a culture of continuous improvement and innovation 
  • Foster a culture of accountability across the team and implement daily, weekly and monthly KPI reporting
  • Take timely actions to coach, develop, and train direct reports to be able to fulfil their daily responsibilities to reach the job requirements and needed competencies
  • Lead and motivate the team to ensure that the highest levels of performance and service standards are achieved with the aim of continuous improvement in quality, performance and efficiency
  • Regularly review the team’s performance against agreed objectives and targets
  • Ensure all team members have a clear understanding of their objectives how they fit into the overall departmental and organisational strategy

Relationship Management

  • Work in partnership with clients to understand their business needs
  • Provide solutions to clients, business partners and employees
  • Build and maintain effective supporting relationships with internal business partners.
  • Provide monthly information to the finance & reporting team to enable the preparation of monthly management accounts
  • Ensure that payroll and invoicing queries are routed through the ticket helpdesk and closed in a timely fashion for clients, candidates and staff
  • Ensure supporting suppliers and external partners deliver the best business solutions to meet the company's business needs in the most cost effective manner

Strategic Direction

  • Develops strategies and procedures to achieve objectives and offer quality services to both internal and external customers.
  • Participates in internal and cross functional projects
  • Adds value and thought leadership to M&A division

Project Management

  • Strategic planning and implementation of transformation projects to improve processes and systems to meet business needs
  • Work closely with the Business Change team to achieve strategic improvements
  • Develop and drive appropriate plans, provide performance reporting and analysis to senior management

Requirements for this role:


  • 5+ years management experience in a high-growth company, with an extensive record of achievement
  • Proven ability in managing and leading a large team across a number of disciplines
  • Excellent communication skills and ability to explain financial, legal and regulatory matters to internal and external stakeholders
  • Experience in process procedures, systems improvements and innovation
  • Strong document design and control
  • Proactive problem solver

Personal Qualities 

  • Excellent communication skills – communicates effectively, confidently and with empathy and impact whether orally, in writing or via presentations
  • Demonstrates sound judgement and pragmatism
  • Develops solid relationships internally and externally 
  • Takes active ownership of his/her responsibilities and of their team ensuring that all work is completed efficiently, within deadlines and within budget
  • Innovative - Creates an environment that encourages improvement and innovation and respectfully challenges traditional approaches
  • Effectively manages projects from planning to completion stages ensuring that any issues are identified and resolved early, expectations are set and that deadlines are met
  • Leads a team by example – shows a commitment to quality, integrity and motives others to contribute, achieve, innovate and develop new ideas
  • Deals with conflict with sensitivity and tact
  • Excellent customer service focus
  • Excellent attention to quality and detail

Nice to have

  • Experience of working in SOX compliant or ISO accredited environment
  • ACA/ACCA/CIMA or CPA beneficial not necessary
  • Six Sigma qualification
  • Technical requirements: working knowledge of Safe Tempest and Quantum is advantageous


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