IT Customer Support Manager

Role Description

IT Customer Support Manager

Could you manage the technical support of desktop PCs, laptops, printers along with a number of service desk agents in a range of regions ?

Could you improve current processes and procedures ?

Can you develop coach and lead a geographically dispersed team including day to day supervision and continuous training ? Continually evaluating progress to create a high performance culture.

Can you prepare operational cost estimates for current and proposed projects and evaluate vendor proposals for purchases of hardware / services ?

Can you collaborate with other groups such as the Infrastructure and Application teams to enable increased tier 1 resolution ?

Could you commit to travel of between 5-20% to ensure delivery of your duties ?

If you are a leader and can answer “yes” to these questions then I’d like to hear from you.

My client is based in the North West of the province and is a long established manufacturing organization.

Please get in touch – 02890725633 - for a confidential conversation or for more information about this opportunity.

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