Data Centre Contracts Manager, Facilities

Role Description

Job Title Data Centre Contracts Manager / Facilities Manager
Based Colocation Data Centre, Northern Ireland
Responsible for Facilities Operations; hard services
Salary; Negotiable depending on Experience


Audit and monitor the on-site operations teams efficiency against Service Level Agreements and customer expectations. Providing leadership, management, and development of the contract, ensuring financial, and operational commitments are met and exceeded.

 This role is responsible for all strategic and tactical aspects of the CE360 Critical Environment operations supporting the production data centre environment including, but not limited to, electrical, mechanical, monitoring, control systems, IT & Asset Management operations.

Scope of role
This role is responsible for all operational activities, i.e. People management, Maintenance and Repair work, required for the Critical Environment equipment, supporting the data centre, but not limited to, electrical, mechanical, monitoring, control systems & Asset Management operations.
Providing leadership, management, and development of the technical maintenance team at your datacentre and ensuring that financial commitments are met and exceeded. Be responsible for the day-to-day management of the Data Centre Operations team.

Key Responsibilities

  • Manage and develop a professional relationship with client representatives at your Datacentre to create a positive customer experience.
  • Deliver a performance level which achieves and beats the KPIs and SLAs set down in the SOW
  • Full financial responsibility for the operational budget spend for your Datacentre
  • Responsible for tracking PO and headcount information for monthly billing.
  • Preparation and ownership of monthly forecasting for billing and budget spend for your Datacentre
  • Responsible for the preparation of the data required for monthly reports and meetings for the campus: Monthly Contract reviews, MBR, QBRs and any other reports as required.
  • Assist in the drive for consistency across the campus in how activities are managed. Ensure that one approach is adhered to for the site. Promote collaboration and co-operation of efforts from teams across the site
  • Provision of leadership and guidance, advice, coaching and direct support, where required to employees at your Datacentre, including training, assessment, recognition/reward and appraisal system.
  • To motivate and develop the team at your datacentre and to ensure that the culture and standards are consistent with the culture and standards established
  • Audit and monitor the teams efficiency and to develop efficiencies and innovations that benefit
  • Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
  • Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
  • Talent manage staff to ensure an appropriate hiring, training plan and career progression is identified.
  • Effectively lead management related activities including regular management meetings; development of operational procedures; fostering of good relationships with the client; providing services of the highest standards.
  • Manage annual maintenance service contracts within budgets. Produce site related financial activity and other statistical information and reports as requested. To provide input into regular management reports.
  • Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified site.
  • As necessary, participate in any business continuity plans.
  • Ensure data centre operations and business policies and processes are effectively communicated, implemented and adhered to within the contract.
  • Ensure the provision of healthy and safe working conditions and that Quality, Health Safety and Environment policies and processes are effectively implemented across your teams and subcontractors activities, and are regularly reviewed.
  • Ensure optimum staffing structures are in place in your teams, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
  • Ensure post holders are fully competent, and that effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training & development plans are produced and implemented.
  • Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
  • Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client representatives. Ensuring contractually agreed SLAs and KPIs within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence.
  • Plan and schedule all maintenance subcontractors works and repairs. Ensure all accounts and documentation associated with these subcontractors is current and up to date.
  • Ensure all subcontractors deliver a quality and competent service and that all contractual obligations are met.
  • Reach out to and liaise with global peers to ensure consistency and compliance with client standards and best practice.
  • Manage and deliver repairs and project works, as required, within the data centre.
  • Provide client and internal presentations via board room meeting format with the aid of suitable visual aids (e.g. PowerPoint).
  • Manage other tasks as directed by your senior management team.
  • Reporting directly to this position are all members of the Operations teams. Responsible for all sub-contractors utilised on the contract. Financial responsibility for the full budget and financial management operations

To be considered for this position you will have;

  • Excellent general education is essential, ideally to degree standard in electrical or equivalent experience.
  • You must be able to demonstrate a career showing continuous personal development with at least two years experience in data centre management or equivalent experience.
  • Finance with exposure to invoicing, budgets and general business accounts.
  • Experience (Essential) Managerial experience within a critical environment.
  • Must understand all the associated safety code related requirements relative to providing the service. Experience with Health & Safety Risk Assessments and Control Measures.
  • Experience of maintaining critical & temperature control conditioned environments.
  • Detailed understanding and experience of the electrical and mechanical systems used in a data centre environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Air handling units, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
  • Good understanding of IT support services.
  • Prior experience of managing outsourced contracts
  • Prior operations management experience including team management, work scheduling, and performance reviews.
  • Prior exposure to maintenance scheduling and subcontractor management and supervision.
  • Strong understanding of CMMS Computerised Maintenance Management Systems and tools.
  • Experience of managing escalation and emergency issues.
  • Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects.
  • Familiarity with ISO/FISMA audit processes and documentation.
  • Practical experience must include recruitment and line management/supervisory experience.
  • (Desirable) The development and review of teams, appraisal, and the application of effective people management practice.
  • Experience with Project Management principles

Send your CV now along with a summary of your relevant experience outlined above.
For enquiries call Darina in confidence on 00 353 1 6390391

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