Credit Controller

Role Description

Specific Duties:

  • Daily check bank accounts for payments and returned direct debits, and update the collection and return sheets
  • Contact returned direct debit customers via telephone, email and letter to make arrangements for payment or arrange payment plans, updating the customers account information
  • Allocating a bank charge to all accounts with an unpaid DD/ cheque
  • Liaise with Card Administration to put accounts on hold or release as required
  • Carry out Security checks on accounts with 2 unpaid direct debits before arranging release
  • Contact debtors/ customers for outstanding payment and arrange payment plans as necessary
  • Contact the bank on a daily basis as required via email/ telephone
  • Process/ run Direct Debits on a daily basis
  • Complete the Debtors Report (commercial and domestic) daily
  • Complete Exposure Report on a daily basis, contacting customers regarding interim payments
  • Lift early direct debits from exposure report daily
  • Ensure all credit control procedures are adhered to at all times
  • Carry out Customer Account Reconciliations to include credit balances with valid reasons for accounts being in credit
  • Posting credit and debit journals and recording accurately on the spreadsheet, ensuring an audit report has been filed
  • Change invoice dates on Loan Account on a weekly basis
  • Send invoices /statements on a weekly basis as per customers requests
  • Completing discount journals on a monthly basis
  • Processing small claims and legal cases as required; to include liaising with the director who may have correspondence from our legal teams.
  • Deal with customer queries to include setting up bank mandates, sending missing statements etc.
  • Liaise with our sales department to assist in the collection of accounts; overdue accounts and outstanding debts
  • Being discreet and protecting the confidentiality of the data you are exposed to on a day to day basis


  • Experience - at least 3 years demonstrable experience in a Credit Control position
  • Demonstrate commitment to customer care
  • Demonstrable experience of working in a target driven environment with the ability to prioritise work, meet deadlines and work calmly under pressure
  • Highly developed interpersonal and oral communication skills with evident good telephone technique
  • The ability to work as part of team as well on own initiative
  • Excellent Problem Solver with demonstrable ability to take accountability for your actions
  • Demonstrable commitment to confidentiality
  • Excellent IT Skills with proven experience in Microsoft Packages
  • Excellent administration skills
  • Confident, enthusiastic, professional and pro-active approach

CPL Contact:

To apply or for further information please contact Aine Doran on 028 907 25629 or apply through the link below.

Key words:  Credit Control, MS Excel, Administration, invoices, accounts, job, role, career, opportunity, Newry, Jonesborough, Co. Down, Co. Louth.

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