Quality Manager

Role Description

Main Purpose:
To lead the Quality Team to uphold a quality culture and ensure the best in class performance to the extensive customer base, and implementing relevant quality control procedures across all of the companys activities.

Main tasks and duties:

Overall responsibility for Quality Assurance matters including:-
Lead the development of quality management systems to deliver ever improving Right First Time quality and cost, driven by technology improvements, customer requirements and audit feedback.
Ensuring that all systems are maintained so that the requirements of BS EN ISO 9002, ISO 1400 and OHSAA 18001 are met and, as defined, kept under review, by means of formal and informal audits;
Provide leadership in the investigation of quality issues implementing corrective actions and elimination of root cause.
Provide expert quality input for future development projects and continuous improvement programmes for example New Product Implementation.
Identifying, establishing, applying, monitoring controlling and up-dating systems for the definition and control of all Company products;
Ensuring that adequate, correct, product specifications are available, as and when required,
Liaison with customers and external bodies, such as British Standards Institute, British Board of Agreement and the Chartered Quality Institute on all quality matters;
The total handling of all customer concerns, from receipt through investigation to settlement and corrective action;
Collection/analysis/reporting of Quality KPI data: eg: internal & external reject rates, material utilisation etc.
Scheduling & convening regular internal Quality Meetings
Quality interface between client & customers, suppliers & regulatory bodies
Identification & management of Quality-related training for Inspection & Shop-floor staff
Effective performance management of the QA team.

Health and Safety:

Responsibility for Health and Safety matters including:-

Advising the Board of the Company on matters requiring compliance under health and safety at work legislation;
The collection, collation, and recording of all data supplied by sub-contractors, with regard to materials, under the COSHH regulations and the transmitting of such information to relevant parties;
To advise and assist in the development of safe systems of work;
Advising in Health and Safety training of both new and established employees and keep the Manufacturing Director informed on matters relating to Safety;
Carry out risk / hazard assessments and ensure the implementation of any resultant actions;
Reporting and liaison on matters of health and safety with relevant external bodies
Through good housekeeping procedures, ensuring that a safe and clean working environment is kept at all times;
Ensuring that the Health & Safety Policy of the company is operated and constantly reviewed, on a regular basis, to ensure compliance with statutory regulations as they change from time to time.

Communications:
Ensure communications are maintained at the highest possible level with colleagues and keep your Manager advised of impending situations which could develop into more serious problems.
Develop mutual respect with all employees and colleagues, by ensuring that all dealings are objective and impartial

Administration:
Final inspection of products against engineering specification
Maintaining document control system and ensure records are kept up to date.
Administrate company KPI's ensuring all measures are updated as required.

General:
Ensure compliance with the Company's Equal Opportunity Policy and maintain a neutral working environment
Assist in any other activities at the request of Management that may be required to support business needs.



2. Personnel Specification:

Essential Criteria:
5 years experience working with Quality or Engineering gained in a manufacturing or assembly environment;
Relevant management training;
Experience of leading and managing a team in a manufacturing environment;
Understanding and experience of New Production Introduction (NPI);
Have a solid understanding and experience of ISO9001/PPAP/APQP;
Have a significant experience in applying problem solving methodologies eg 8D
Knowledge of lean manufacturing principles and ability to demonstrate how to apply them in live situations

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