Case Manager - Fixed Term Contract - Dublin

Role Description

Case Manager - Fixed Term Contract - Dublin (Various) 

As part of the teams supporting customers in difficulty, you will have responsibility for management of a dedicated portfolio of customers across Personal, SME, Corporate and Property Sectors, working collaboratively as part of a dynamic team to provide appropriate credit restructuring solutions to our customer base.

We play a pivotal role in supporting our customers in financial difficulty and providing them with sustainable solutions. It also comprises the proactive credit management of previously restructured customers and/or enforcement of the Bank’s security in situations where all consensual efforts to restructure borrowings have failed. The role will afford the opportunity to individuals to gain restructuring experience as well as enhancing their people, credit and relationship management skills.

Your next challenge

  • To proactively manage a portfolio of customers across a number of sectors, providing the highest standards in customer relationship.
  • To develop positive and professional working relationships with key internal and external teams.
  • Achieve KPI's which will include restructuring and management of restructured portfolio of customers as well as proactive management of the Bank’s relationships with external Legal advisors.
  • Provide support to the wider team as required.

What you’ll need

  • 5-10 years’ experience of working in a lending and / or restructuring area of a financial services company is highly desirable.
  • Evidence of building and maintaining relationships with clients in a challenging and fast paced environment.
  • An ability to work on own initiative and interact as part of a highly motivated team.
  • An ability to prioritise and plan to effectively achieve goals and to be dependable in consistently delivering reliable results.
  • QFA Qualified or APA Qualified in:
    • Housing Loans, Home Reversion Agreements and Associated Insurances;
    • Consumer Credit and Associated Insurances
  • Proficiency in Microsoft Word, Excel and Outlook.

What else should you demonstrate?

As part of the selection process, the successful applicant will be expected to demonstrate the competencies reflected below.

  • Lending & Credit Analysis: Analyse the credit and risk implications of credit proposals and make well-informed lending decisions to grow profitable business
  • Customer Relationship Management: Engaging the Customer and adding value 
  • Strategic Planning and Priority Setting: getting things done effectively and efficiently
  • Results Focus: achieving results resiliently 
  • Leadership, Teamwork and Collaboration: leading the business through change and ambiguity

There are a number of locations available throughout Dublin for these roles. 

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