Customer Solutions Engineer

Role Description

What you will do

  • Act as the initial point of contact for internal and external clients and partners for current and pending ID Vision implementations
  • Work with our Sales and Business Development teams to define the use case for various sales prospects
  • Capture client requirements, and define the client use case so that it is clearly documented and readily available to the rest of the Operations team
  • Design and recommend the most appropriate integration solution, including process flow diagrams, domain models, data maps and test cases
  • Manage and maintain opportunity, analytics and implementation trackers
  • Communicate across all levels of client implementations  
  • Coordinate and track project setup, implementation and support of ID Vision opportunities
  • Require minimal supervision – able to work without established procedures
  • Able to work in cross-functional teams across departments
  • Able to clearly communicate – including planning and preparation of communications
  • Required to interact across all levels – across TU and clients

 

What you will bring

  • Proficientcy in MS Office (Word, Excel, Project, Visio), or similar and have working knowledge of Agile principles. 
  • 3 years of customer support or operations experience in a data solutions environment
  • Project management experience

Bonus skills

• Knowledge of REST principles, Web services, JavaScript and HTTP

• Knowledge of data solutions and principals in fraud and risk management

• Project Management
• Candidate must have strong analytical and problem solving skills 
• Strong knowledge of B2B ID management and fraud prevention solutions. 

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