Customer Service Advisor

Role Description

 Customer Advisor – Banking - Dublin 

 

CPL are partners to a leading brand in the Banking industry and have enviable opportunities available to Recent Graduates or Experienced Customer Service professionals who want the to kick start their career, in a professional, forward focussed and customer centric environment.

 

This role will provide full 360 support to you in your pursuit of professional exams. You will have full on-site training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as an employee you will be central to that delivery.

In a developing gig economy, this is an opportunity to step away, stand out from the crowd and develop a solid long-term career!

 

To be successful you will:

  • Be ambitious & motivated to pursue a career within Financial Services
  • Be someone who believes in the importance of the customer and excited by the future of banking and the rapidly changing landscape that lies ahead
  • Be proud of your experience, and your ability to communicate and build rapport, with your customers
  • Be a valued colleague and team member, who is easily adaptable to change in a diverse & forward-thinking environment
  • Hold a Level 8 Degree, OR a Leaving cert or (International equivalent) with minimum English & Maths

 

     As a Customer Advisor you will:

  • Be Providing best in class customer care and providing clear solutions to inbound customer queries
  • Promoting the brand’s strategy consistently and effectively to transition customers across to the online and phone banking platforms.
  • Perform and approach your role to the standards expected of leading contact centre standards
  • Have a strong and developed knowledge of products, services and digital offering
  • Positively contribute to your team by actively engaging in team meetings and culture

 

What’s on Offer:

  • Full On-site Training – consistent after initial training period
  • 360 supports to pursue Professional Exams including all fees
  • Excellent Location & On-site facilities
  • Excellent Entry salary with increments as you pass exams
  • Great colleagues & management!

 

Next steps:

If you would like further information, including a full copy of the job description in confidence please apply via the following with  an updated copy of your CV to the link below  or Contact Louise at  Louise.okane@cpl.ie or 01-6146045 for a confidential chat.

 

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