Customer Service Rep, Banking - Kilkenny

Role Description

Customer Advisor – Banking, UK Market – Kilkenny

CPL, in partnership with a leading Irish bank, require customer service individuals to join the team on a full-time capacity.

The new opportunities are available to Recent Graduates or Experienced Customer Service professionals who are immediately available to work on a dedicated UK customer project, of which the initial duration will be 5 months, and the opportunity to progress thereafter is very much in place.

You will have full on-site training, for the initial two weeks upon joining, and on-going support to develop yourself. This is an environment where the customer is the focus, and as an employee you will be central to that delivery.

To be successful you will:

  • Be ambitious & motivated to pursue a career within Financial Services
  • Be someone who believes in the importance of the customer and excited by the future of banking and the rapidly changing landscape that lies ahead
  • Be proud of your experience, and your ability to communicate and build rapport, with your customers
  • Be a valued colleague and team member, who is easily adaptable to change in a diverse & forward-thinking environment
  • Pursuing a Level 8 Degree, OR hold a Leaving cert or (International equivalent) with minimum English & Maths

 As a Customer Advisor you will:

  • Be providing best in class customer care and providing clear solutions to inbound customer queries
  • Promoting the brand’s strategy consistently and effectively to transition customers across to the online and phone banking platforms.
  • Perform and approach your role to the standards expected of leading contact centre standards
  • Have a strong and developed knowledge of products, services and digital offering
  • Positively contribute to your team by actively engaging in team meetings and culture

 

What’s on Offer:

  • Full On-site Training – consistent after initial training period
  • Opportunity to join on a fulltime basis post-graduation be sponsored to pursue Professional Exams including all fees
  • Excellent Location & On-site facilities
  • Excellent Entry salary with increments as you pass exams
  • Great colleagues & management!

   

Next steps:

If you would like further information, including a full copy of the job description, please apply via the following link with an updated copy of your CV.

Direct email: cormac.obrien@cpl.ie

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