Customer Service - Insurance

Role Description

Are you a skilled Customer Service professional, looking to start a career in a leading Irish Insurance company? My client, an award-winning Insurance intermediary are looking to enhance it’s expanding administration team.

Key Responsibilities Will Include:

  • Supporting the Administration Team including issuing documentation, collecting and processing policy payments
  • Preparation and issuing of documentation including cover letters, certifications, welcome packages
  • Providing exceptional level of Customer Service to all customers
  • Answering Customer Service queries received by phone and email
  • Proactively resolving Customer queries from start to completion
  • Liaising with Insurers on Customer queries where necessary
  • Reporting to the Home and Motor Customer Service Manager
  • Other ad hoc duties as required

Applicants Should Have:

  • At least 2 years experience in an office environment
  • Relevant Insurance experience preferable
  • Ability to communicate effectively and professionally through different organisational levels
  • High level of competency in IT is essential to include: Word, Excel, Applied Systems
  • Self-motivated, confident and proactive with the ability to work on own initiative
  • Highly organised with ability to prioritise multiple tasks
  • Must be willing to work as part of a team and to liaise with various departments

 

If you are looking to start a new role or break into insurance and begin a career in growth industry.  Please give me a call on 01 614 6098 or by emailing Stephen.obrien@cpl.ie for a confidential chat.

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